Visitor Rules of Aquacentrum Šutka
Visitor Rules of Aquacentrum Šutka
Owner: Capital City of Prague
Administrator and operator: TRADE CENTRE PRAHA a.s.
These Visitor Rules set out the conditions for safe and hygienically sound operation in all pools and premises of Aquacentrum Šutka (hereinafter the “Aquacentre”) and must be observed by all visitors and by the Aquacentre’s service staff.
All facilities and equipment of the Aquacentre are intended exclusively for visitors using the services listed in the offer according to the price list. Other persons are not permitted to stay in/on the premises belonging to the Aquacentre without the prior consent of the Aquacentre management.
By entering the premises of the Aquacentre and paying the admission fee, the visitor expresses consent to the provisions of these Visitor Rules. The visitor is obliged to observe the provisions of the Visitor Rules, to follow the information signs and instructions placed in the premises of the Aquacentre, and also the instructions of the Aquacentre’s service staff.
The entrance areas, the changing rooms except for the changing cubicles, the entire area of the 50 m pool, the children’s teaching pool, the wellness area, the aquapark and the water slide starts are monitored by a CCTV system with recording. The areas of the cold plunge pools are monitored by a CCTV system without recording.
ARTICLE 1
General Information
The opening hours of the Aquacentre are published on the entrance doors to the complex and on the website www.sutka.eu. Announcements of the administrator to the public are published on the entrance doors to the complex, on the board in the entrance hall, on the LCD screens in the entrance hall, on the website www.sutka.eu and on the Facebook profile www.facebook.com/AquacentrumSutka
Entry to the complex is permitted only to visitors who have duly paid the admission fee (with a valid chip), to pass holders with a valid prepaid pass and to users of the water areas on the basis of a duly concluded contract. The sale of admission starts at the moment of opening and ends 80 minutes before closing for regular visitors. Holders of prepaid passes may enter the complex up to 50 minutes before closing.
A prepaid pass can be purchased at the Aquacentre cash desk or via the website – https://www.sutka.eu/permanentka. The specific procedure for purchasing a prepaid pass is stated on the operator’s website; alternatively, the visitor will be informed of the purchasing procedure by the Aquacentre cash desk staff. The personal data processing policy is available on the operator’s website – https://www.sutka.eu/informace-o-zpracovani-osobnich-udaju and/or at the Aquacentre cash desk. The price of purchasing the chip is stated on the operator’s website; at the visitor’s request, it will likewise be provided by the cash desk staff. The operator draws the visitors’ attention to the fact that the carrier is non-refundable. The customer bears the cost of loss of or damage to the carrier, i.e. in such a case the customer is obliged to purchase a new carrier, onto which the operator will load credit according to the balance of the visitor’s account. A prepaid pass may only be used within the specified category, i.e. the prepaid pass is transferable to another person, but not to a visitor to whom a higher admission price applies. The prepaid pass may also be used in the other swimming facilities owned by the Capital City of Prague and operated by TRADE CENTRE PRAHA a.s. The specific conditions for using prepaid admission may differ between the individual swimming facilities. The operator determines the minimum amount of the initial credit top-up of the prepaid pass, the minimum top-up amount of the prepaid pass, as well as the minimum amount of credit drawn per single entry; the currently valid amounts for the minimum initial credit top-up of the prepaid pass, the minimum top-up amount of the prepaid pass and the minimum amount of credit drawn per single entry are always stated on the operator’s website and are also published at the Aquacentre cash desk. Prepaid passes are valid for 2 years from the last top-up. The visitor can check the credit balance on the prepaid pass at the information terminals located in the changing rooms and in the pool hall, and/or by asking the Aquacentre cash desk staff.
The prices of all services are published in the price list, which is placed at the cash desks, displayed on the board in the entrance hall of the building and on the website www.sutka.eu. Persons requesting a discount are obliged to present at the cash desk a document entitling them to the discount. The sale of admission is linked to the entrance and exit turnstile system.
The admission fee is paid for entry to the complex, irrespective of which part of the complex is or is not in operation for visitors at the given moment.
In the event of extraordinary events caused by force majeure, i.e. events which the operator of the Aquacentre could neither foresee nor prevent (in particular fire, breakdown of technical equipment, power outage, natural disasters, structural failures of the building, decisions of public authorities, security risks or other external influences), the operator is entitled to restrict or close the operation of the Aquacentre in whole or in part, without visitors being entitled to a refund of the admission fee or any other compensation.
The cash desk has the right to refuse entry to visitors when the instantaneous capacity of the facility, which is 500 persons, has been reached, or to persons who are not permitted entry under the Visitor Rules. Information on the current number of visitors is shown on the LCD screen in the entrance hall, at the cash desk and on the website www.sutka.eu. When capacity is reached, entry through the turnstiles is automatically closed until further places become available as some visitors leave.
The operator has the right to reserve entire water areas or parts thereof for sports activities or other similar events. The schedule of these events is published on the website www.sutka.eu. The schedule and use of the pool are updated regularly. The entire complex may be closed when events are being held.
The operator has the right to restrict or close certain parts of the complex or attractions due to necessary maintenance or for objective reasons, without entitlement to a refund of the admission fee.
The whirlpool, the counter-current and the water spouts are switched on at set intervals.
Children under 1 year of age are not permitted to enter pools in which members of the public are present at the given time, pursuant to Decree of the Ministry of Health No. 238/2011 Coll. This does not apply to swimming courses, which take place separately in the teaching pool.
Children aged from 1 to 3 years are not permitted to enter the 50 m swimming pool and the whirlpool. Entry to the other pools is permitted only in swim pants with a tight-fitting elastic band at the waist and around the legs, or in swim nappies. In the event that the child’s swimwear becomes soiled, the parents must have spare swim pants.
Children under 12 years of age are permitted to enter the Aquacentre only when accompanied by an adult, i.e. a person over 18 years of age, who is responsible for that child throughout the entire stay.
Visitors with reduced mobility and persons lacking legal capacity and persons with intellectual disabilities are permitted entry only with their own accompanying person; the operator does not provide accompanying persons for them. For safety reasons, electric wheelchairs are not permitted to enter the areas of the swimming pools and attractions.
For hygiene reasons, prams and pushchairs are not permitted to enter the areas of the swimming pools and attractions.
Visitors and service staff are obliged to use all facilities and equipment in the Aquacentre in such a way as to prevent damage to or theft of them.
ARTICLE 2
Exclusion from Visiting Aquacentrum Šutka
The following have no access to the premises of the Aquacentre and are excluded from using the facilities:
persons suffering from any disease endangering the health of other persons (fevers, inflammations, etc.)
persons with contagious diseases or diseases arousing revulsion
carriers of germs of intestinal and other diseases
family members of a person suffering from a contagious disease who have been ordered to quarantine
persons suffering from diseases accompanied by discharge of bodily fluids
persons with skin parasites and rashes
persons with an open wound or with a bandage on their body
persons otherwise endangering the health of other persons
persons who are unclean or in soiled clothing
persons infested with vermin
persons under the influence of alcohol, drugs or other narcotic, addictive or psychotropic substances
persons without the necessary minimum bathing equipment (swimwear, towel, soap)
A visitor who, despite a warning, violates the provisions of these Visitor Rules or fails to obey the instructions of the service staff may also be expelled from the premises of the Aquacentre without a refund of the admission fee. Depending on the nature of the offence, the operator may also request the police to intervene.
Entry to the Aquacentre may also be refused to persons whose visit could disturb order, safety and cleanliness and whose behaviour is contrary to moral and social principles, as well as to persons who have in the past repeatedly violated the provisions of these Visitor Rules and/or the visitor rules of another swimming facility owned by the Capital City of Prague and operated by TRADE CENTRE PRAHA a.s., and/or have repeatedly failed to obey the instructions of the service staff.
Entry to the premises of the Aquacentre with animals of any kind is not permitted.
ARTICLE 3
Operating Instructions for Visitors
After paying the admission fee, each visitor, or user of the water areas on the basis of a duly concluded contract, receives at the cash desk a chip wristband which entitles them to enter the swimming part of the complex.
The time of stay begins upon passing through the turnstile system, when the exact time of the visitor’s entry is recorded.
Before entering the changing room, visitors are obliged to take off their footwear at the place designated for that purpose and to use the changing cubicles, which serve only for undressing and dressing. Lockers are available to visitors for storing clothing and footwear, and visitors are obliged to lock them properly using the chip. The operator bears no responsibility for items left outside these areas. The operator is not liable for any damage caused by failure to lock the locker. In the event of loss of the chip, the contents of the locker will be handed over to the visitor only after it has been established that the items in the locker unambiguously belong to them and after payment of a fine for the lost chip in the amount of CZK 800. Instructions for operating the lockers are placed on each locker. The visitor is obliged to keep the chip with them and under their supervision throughout their entire stay in the Aquacentre. If this is not the case, the operator is not liable for any losses or items stolen from the locker.
The visitor is obliged to deposit larger sums of money, valuables, more valuable items, jewellery, documents, laptops, etc. in the safe deposit boxes located next to the cash desk, which are monitored by the CCTV system and security. These safe deposit boxes are not intended for storing clothing, footwear, etc. When using this option, the visitor locks the valuables box with the same chip as is used to lock the changing locker. If the visitor does not lock larger sums of money, valuables, more valuable items, jewellery, documents, etc. in the safe deposit boxes, the operator is not liable for any damage.
For hygiene reasons, before entering the pool, visitors are obliged to wash their entire body with soap and water in the shower area, without swimwear. Failure to comply with this rule will result in exclusion from the visit to the Aquacentre without a refund of the admission fee. When leaving the pool area, before entering the changing rooms, visitors are obliged to dry themselves so that water is not carried into the changing rooms. For this purpose, the facility has drying areas with hair dryers.
Persons using forearm crutches, etc. are obliged to wash them properly in the shower area; persons using wheelchairs are obliged to use wheel covers on the wheelchair wheels, which can be collected free of charge at the Aquacentre cash desk.
Visitors wear swimwear, which must be clean and must comply with the principles of decency. Persons in underwear, leggings, shorts or other everyday clothing other than swimwear will not be admitted to the Aquacentre proper (pool, aquapark), with the exception of swimming courses. Failure to comply with this rule will result in exclusion from the visit to the Aquacentre without a refund of the admission fee.
Small children (infants, toddlers) must wear firm swim pants with a tight-fitting elastic band around the legs. In the event that the child’s swimwear becomes soiled, the parents must have spare swim pants.
In the pool it is prohibited to use leather balls of all sizes, tennis balls, water polo balls, heavy rubber balls and hockey pucks, including other leather objects. Water polo balls are used only during sports events, and only in the reserved area and in accordance with the timetable for use of the pool for sports purposes.
When the teaching pool is open to the public, entry is permitted only to children up to 6 years of age. Adults are permitted to enter the teaching pool only as accompanying persons.
The steam cabins are shared. Entry to them is permitted only in swimwear. After using the steam cabins, the visitor is obliged to take a shower.
In their own interest, visitors move slowly throughout the complex and take care of the safety not only of themselves but also of other persons. By being considerate towards other visitors, they prevent injuries.
If a visitor causes soiling of or damage to any area of the complex, the visitor is obliged to report this to the Aquacentre’s service staff. The visitor shall pay for the damage caused, the amount of the payment being determined by the operator. The operator will restore the facility to its original condition, and the costs associated with this will be paid by the visitor on the basis of an invoice issued to them. A written report will be drawn up on the damage caused and the manner of its resolution.
In the event of an accident, injury or sickness, the service staff will ensure that first aid is provided. If necessary, they will call for medical assistance. The first-aid room is located next to the lifeguard’s room by the 50 m swimming pool. The service is provided throughout the opening hours of the swimming complex. The accident will be recorded in the accident book, which is available in the first-aid room. For more serious injuries, an accident report will be completed.
The operator bears no responsibility for any injuries and accidents that a visitor causes to themselves through their own carelessness, lack of discipline, negligence or breach of the operating rules of an attraction.
When using the attractions in the complex, the visitor is obliged to follow the operating rules placed directly at the attraction. Use of the attractions is at the visitor’s own risk.
The visitor is obliged to hand over items found in the complex to the service staff.
Visitors leave the water areas 15 minutes before the end of opening hours. Visitors must leave the complex so that their stay in the paid part of the facility ends no later than the time stated in the schedule as the end of operation.
The stay in the complex ends upon leaving the swimming complex, again through the turnstile system, which evaluates any time overrun in relation to the purchased admission. In such a case, the visitor is obliged to pay the additional charge set out in the published price list, either to a cash desk employee or at the payment machine. The payment machine is located in the access corridor to the changing rooms – the visitor holds the chip against the reader window, the display shows the amount of the additional charge, the visitor pays the required amount (payment is possible with coins, banknotes and payment card) and then receives a receipt. Once the additional charge has been paid, the chip will be activated and the visitor will be allowed to pass out through the turnstile. In the event of loss of the chip, a fee of CZK 800 is charged.
ARTICLE 4
Use of the Water Areas
Private swimming lessons are permitted on the premises of the swimming complex only on the basis of a contract concluded with the administrator of the complex.
In the event of a breach of this prohibition by visitors, the administrator is entitled to expel such persons from the complex without entitlement to a refund of the admission fee, even without prior warning.
ARTICLE 5
The Public Is Prohibited from
Staying on the premises without a valid chip entitling them to entry.
Entering the clean area in outdoor footwear.
Entering areas that are not intended for the public.
Using shampoos and soaps in glass containers, dyeing hair, shaving with razor blades, discarding needles, pins and other sharp objects that may cause injury.
Shouting, whistling, singing, playing recorded music, behaving noisily on the premises of the swimming centre.
Pushing other persons into the pool, ducking one another and deliberately splashing water on other persons.
Calling for help without serious cause, wilfully using rescue aids and the equipment of the first-aid room.
Jumping into the pool from the long sides.
During hours designated for public swimming, using diving equipment, diving masks, diving fins and monofins.
Bringing loose inflatable rings and other inflatable objects, fins and tennis balls into the pools. Only inflatable armbands, inflatable seats and swimming goggles are permitted.
Entering the pool without first washing the entire body with soap and water. It is further prohibited to spit into the water, rinse the mouth and nose in the pool, urinate and defecate in the pool, apply greasy creams before bathing, and soil any areas in the building.
Diving under water in the whirlpool or in the counter-current.
Bringing flammable or otherwise dangerous substances into the complex. This provision also applies to food products.
Wilfully moving objects, including furniture, opening lockers that are already occupied, or tampering with other technical equipment.
Bringing any glass objects into the complex.
Smoking in the indoor areas of the Aquacentre.
Lighting open fires anywhere in the building.
Consuming one’s own food and beverages in the clean area of the Aquacentre. Only food and beverages purchased on the premises of the Aquacentre may be consumed, and only in the places designated for that purpose – dining tables, water bar.
ARTICLE 6
Final Provisions
Visitors may submit complaints, wishes and suggestions concerning employees, operation or the condition of the facility by e-mail to info@sutka.eu, via the contact form on the website www.sutka.eu, or post them on the Facebook page www.facebook.com/AquacentrumSutka
For prepaid passes purchased up to 31 December 2025, validity is set at a maximum until 31 December 2027. The validity of prepaid admission purchased before 31 December 2025 is not extended.
The operator reserves the right to revise, change or amend these Visitor Rules at any time. This provision does not affect the rights and obligations that arose during the effective period of the previous version of the Visitor Rules. The latest updated version of the Visitor Rules is available on the operator’s website www.sutka.eu/navstevni-rady and is displayed in the entrance hall of the building, at the teaching pool, on both sides of the grandstand at the entrance to the 50 m pool hall, in the lower part of the aquapark by the paddling pool and in the lower part of the aquapark at the entrance to the water slide tower.
These Visitor Rules form part of the Operating Rules of Aquacentrum Šutka, which were approved by the public health supervisory authority in Prague – the Public Health Authority of the Capital City of Prague – Prague – Prosek branch, Měšická 646/5, 190 00 Praha 9, Prosek.